Refunds & Returns Policy

Stornierung der Bestellung

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Rückerstattungen

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did nicht receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. Wenn Sie den falschen Artikel erhalten haben, können Sie eine Rückerstattung oder einen erneuten Versand beantragen. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us Seite.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Umtausch

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Bitte senden Sie keine Artikel an uns zurueck, ohne von uns eine Rücksendegenehmingung, erhalten zu haben.

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